Effective Date: March 25, 2025

 

Elevated Soundworks ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

 

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1. Information We Collect

We may collect the following personal information:

- Name

- Email address

- Phone number (if provided)

- Social media handles (if shared during communication)

- Referral source (how you found us)

- Payment history (processed securely via Stripe; we do not store full card details)

- Uploaded project files (e.g., audio, scripts, artwork, notes)

- Communication history (emails, intake forms, revision requests, etc.)

- Subscription or account information (e.g., service tier, renewal status)

 

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2. How We Collect Information

We collect personal information through the following channels:

- Website contact or intake forms

- Email correspondence

- Calendly bookings

- Stripe checkout/payment pages

- File upload services (e.g., WeTransfer, Dropbox, Google Drive)

- Social media communication (DMs or referrals)

 

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3. How We Use Your Information

We use the information collected for the following purposes:

- To fulfill service requests (e.g., editing, mixing, mastering)

- To manage client relationships and support communication

- To deliver invoices and process payments

- To track subscriptions, service usage, and deadlines

- To respond to questions, feedback, or revision notes

- To comply with legal obligations and prevent fraud

 

We do not use your files or personal data for AI training, public sharing, or any marketing use without your explicit permission.

 

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4. Data Sharing

We do not sell or trade your personal information.

 

Information may be shared only with trusted third-party tools used for service delivery:

- Stripe for secure payment processing

- File upload platforms (e.g., WeTransfer, Dropbox, Google Drive)

- Scheduling tools (e.g., Calendly)

 

These third parties are responsible for their own privacy and security practices. Elevated Soundworks is not liable for breaches originating within these external platforms.

 

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5. Data Security & File Retention

We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure.

 

- Project files are stored for 30 days after project completion. After that, all files are permanently deleted and cannot be retrieved.

- Clients are responsible for downloading and backing up their delivered files upon receipt.

- Elevated Soundworks is not liable for lost files after the 30-day retention period.

 

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6. Your Rights & Choices

You have the right to:

- Request access to the personal data we store about you

- Request correction or deletion of your information

- Withdraw consent to data processing (subject to legal or contractual obligations)

 

To exercise these rights, contact: giancarlo@elevatedsoundworks.com

 

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7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Clients will be notified of significant changes via email or our website. Continued use of our services after updates constitutes acceptance of the new terms.

 

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8. Contact

For questions about this Privacy Policy, please contact:

Giancarlo at giancarlo@elevatedsoundworks.com